Shipping policy

Shipping

We offer free delivery on every order to the countries listed below.

Digital downloads

Digital products are delivered instantly to the email address you give at checkout. Nothing is posted.

T-shirts and other printed products

Our printed products are made to order by our print partner, Printify. Production takes 2 to 7 business days, and your order is then shipped by standard delivery. The delivery times below include production.

• United Kingdom, European Union, United States, Canada and Australia: 4 to 12 business days. Orders to these countries are printed locally.
• New Zealand, Hong Kong and Singapore: 12 to 37 business days. Orders to these countries are shipped internationally.

Times are estimates, not guarantees, and may be longer around holidays and seasonal peaks. You will receive tracking details by email once your order ships.

Customs and import charges

Orders sent across borders may be subject to customs duties, import taxes or local fees. These are the customer's responsibility.

Late or lost orders

If your order has not arrived within 45 days of shipment, please check your tracking information and contact us. If your package qualifies as lost under our 45-Day Delivery Guarantee, we will offer a full refund or a replacement at no extra charge.

Questions? Email sales@historiesandcastles.com.