Refund policy

This Refund Policy applies to all purchases made from Histories and Castles. We sell digital products and made-to-order t-shirts. Different rules apply to each. Nothing in this policy affects your statutory rights.

Part A: Digital products

1. Immediate access and your right to cancel

Digital products are delivered instantly. At checkout you ask for immediate access and agree that you lose your 14-day right to cancel once the download or access begins.

2. Faulty or misdescribed digital content

If a digital product is faulty, cannot be accessed, or is not as described, we will repair or replace it, or refund you where that is not possible. Contact us and we will put it right.

3. Change of mind

We cannot refund a digital product on change of mind once access has begun.

Part B: T-shirts

4. Your 14-day right to cancel

You can cancel your order for any reason within 14 days of receiving your t-shirt. Tell us by email at sales@historiesandcastles.com, giving your order number. You then have 14 days from the day you tell us to send the item back.

5. Return conditions

Please return the item unworn and unwashed, in the condition you received it, and take reasonable care of it while it is with you. We may reduce your refund if the item has lost value because it was handled more than needed to check it, which is the position the law allows.

6. Return postage

If you cancel or change your mind, you pay the cost of returning the item. We recommend a tracked service and proof of postage, because you are responsible for the item until it reaches us. If the item is faulty, damaged or not as described, we will pay for the return.

7. Refunds

We refund you within 14 days of receiving the item back, or of receiving proof that you have sent it, whichever is earlier. Refunds go to the original payment method. We refund the standard delivery cost of the original order, which is free.

8. Faulty, damaged or misdescribed items

Your rights under the Consumer Rights Act 2015 apply. If a t-shirt is faulty, damaged or not as described, you can reject it for a full refund within 30 days of delivery. After 30 days, and for up to six months, we will repair or replace the item, or refund you if that is not possible. Please contact us as soon as you notice the problem and include photographs where you can, as they help us act quickly.

9. Wrong item or wrong size ordered

If you ordered the wrong size, you can cancel and reorder under Section 4.

Part C: General

10. Chargebacks and disputes

Please contact us first so we can resolve any issue quickly. We may provide evidence of delivery or digital access if a payment is disputed.

11. Contact

For all refund and return enquiries, email sales@historiesandcastles.com.