This document governs all purchases made by consumers through the Histories and Castles online store.
1. About Us
Histories and Castles is a UK retailer selling goods online.
2. Agreement to These Terms
By placing an order on this website and ticking the checkbox confirming acceptance of these Terms, you agree to be bound by them, including any linked policies incorporated by reference.
3. Contract Formation
When you submit an order, you are making an offer to purchase goods from us under these Terms.
A binding contract is formed only when we accept your order, which occurs when we dispatch the goods and send you a dispatch confirmation email.
We reserve the right to refuse or cancel an order prior to dispatch.
4. Prices and Payment
- All prices are in GBP (£) and include applicable taxes where required.
- Delivery charges are shown separately at checkout.
- You must pay in full at the time of ordering.
5. Delivery
Goods will be dispatched within the timeframe stated on the product page or at checkout.
Delivery times are estimates only.
Risk passes to you when the goods are delivered to the address you provide.
6. Statutory Cancellation Rights
Under UK law, you have the right to cancel your order without giving a reason.
You must notify us within 14 days of receiving your goods. You then have a further 14 days to return the goods to us.
To exercise this right, you must contact us for return instructions.
For full details on returns, refunds, and faulty goods, please see our Refunds & Replacements Policy, which is incorporated into these Terms.
7. Refunds & Replacements Policy
Your rights regarding returns, refunds, and replacements are governed by our separate Refunds & Replacements Policy, available here:
Refunds and Replacements
This policy forms part of these Terms.
8. Faulty, Damaged or Incorrect Goods
If goods are faulty, damaged, or not as described, you may be entitled to a repair, replacement, or refund under the Consumer Rights Act 2015.
We will cover reasonable return postage costs in these cases.
9. Liability
Nothing in these Terms limits your statutory rights as a consumer under UK law.
To the extent permitted by law, we are not liable for indirect or consequential losses.
10. Governing Law
These Terms and any contract formed under them are governed by the laws of England and Wales.
11. Changes to These Terms
We may update these Terms from time to time. The version in force at the time of your order applies.
12. Contact
For questions about these Terms, please contact us.