Returns & Refunds Policy

We want you to be delighted with your purchase. If you’re not entirely satisfied, we’re here to help.

Your Right to Cancel

You have the right to cancel your order within 14 days without giving any reason.

The cancellation period will expire 14 days after the day you receive your goods.

To exercise the right to cancel, you must inform us by emailing hello@historiesandcastles.com

Effects of Cancellation

If you cancel this contract, we will refund you:

The full price of the goods purchased

The basic cost of delivery (the least expensive standard delivery we offer)

Refunds will be made no later than 14 days after we receive the returned goods, or evidence that you have sent them back.

Refunds will be processed using the same payment method you used for the original transaction.

Returning Goods

You must return the goods without undue delay and in any event no later than 14 days from the day you inform us of your cancellation.

Goods must be returned in their original condition, unused, and with original packaging where possible.

You are responsible for the cost of returning the goods unless they are faulty, damaged, or not as described.

Please obtain proof of postage when returning an item.

Non-Returnable Items

We are unable to accept returns on:

• Personalised or custom-made goods
• Perishable goods (where applicable)
• Gift cards

Faulty or Incorrect Items

If the item you receive is faulty, damaged, or not as described, please contact us immediately.
We will arrange a replacement, repair, or refund, and cover any reasonable return postage costs.

Refunds

Once we have received and inspected your returned item, we will notify you by email.

If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 5–7 working days.

Please note: original shipping fees are non-refundable unless your item is faulty, damaged, or not as described.

How to Contact Us

For all return and refund enquiries, please contact us at hello@historiesandcastles.com for questions related to refunds and returns.

We process your personal data in accordance with our Privacy Policy for the purposes of handling returns, refunds, and exchanges.

Returns – Frequently Asked Questions

Who pays for return postage?

• If you are returning an item because you changed your mind, you are responsible for the cost of return postage.
• If your item is faulty, damaged, or incorrect, we will cover the cost of return postage.

How long do I have to return an item?

You have 14 days from the day you receive your order to notify us if you wish to cancel and return an item.

Once you have notified us, you must return the item within 14 days.

How do I return an item?

Please email us with your order number and reason for return.
We will provide you with full return instructions.

Will I get a full refund?

Yes.
If you are returning an item because you changed your mind, we will refund the full price of the goods plus our basic delivery cost (not any upgraded shipping you selected).

If the item is faulty, damaged, or incorrect, we will also refund your return postage costs.

When will I receive my refund?

We will process your refund within 14 days of receiving the returned goods (or receiving proof you have posted them back).

Refunds will be made to your original payment method.

What items are non-returnable?

We are unable to accept returns on:

• Perishable goods (where applicable)
• Personalised or customised items
• Downloadable digital products